Refunds, Faulty Products and Consumer Claims

Helping consumers protect their rights when products or services fail to meet expectations, businesses fail to honour their commitments, or unfair practices cause financial loss or inconvenience. We provide clear legal guidance and representation to help clients pursue appropriate remedies.

Where these disputes usually start

Most people who contact us about a faulty product or refused refund are dealing with one of a familiar set of problems. Recognising which one applies to you is the first step towards the right remedy.

• ▸Defective, damaged or faulty products
• ▸Poor, delayed or undelivered services
• ▸Refunds, replacements & compensation claims
• ▸Unfair trade practices & misleading representations
• ▸Consumer contractual disputes
• ▸Warranty & guarantee disputes
• ▸Failure to honour agreed terms or commitments
• ▸Overcharging & disputed payments

Questions clients ask us most often

I bought a defective product or paid for a service I didn't receive. Can I get a refund or compensation?

Yes. We review your purchase, payment records and the problem with the product or service. Where you have a valid claim, we help you pursue a refund, replacement, compensation or other appropriate remedy.

A company is refusing to refund my money. What can I do?

We review the transaction, terms of purchase and communication with the company. If the refusal is unjustified, we can help you send an appropriate legal notice and pursue the available consumer remedy.

A company is treating me unfairly as a customer. What can I do?

If a business has engaged in unfair conduct, failed to provide the promised service or violated your consumer rights, we review the matter and help you take the appropriate steps before the relevant consumer forum.

Getting advice on your own situation

Every matter turns on its own facts, documents and timing. We answer 13 further questions on this subject — including costs, likely duration, the documents to bring and what happens after you contact us — on our Consumer Protection & Product Liability page.